Transfer X will gladly refund an order if your order arrives not as described or faulty. WE DO NOT REFUND DUE TO CHANGE OF MIND as our items are personalised and customised specifically for you.
We must be informed within 7 days of your order arriving damage or faulty for a refund to be applicable.
Any refund must be prior arranged with our staff and confirmed. We will provide a return number for your parcel.
Retun postage costs is to be paid by the buyer, and refunds will be processed only when goods are received back at our factory.
Transfer X will make the final decision if an item is faulty/not as described and determine if the level of issues warrants a refund or replacement.
If requesting a refund for any other reason there may be a processing fee deducted from your order value before refunding. This amount will vary depending on what stage your order is up to. This fee is in place to cover the cost of our graphic designer if your order has passed the artwork stage and also in place to cover any transactions fees by paymnt processors such as ZipPay & Credit card fees. An example of our fees are below.
Refund is requested after Order is placed and artwork has been setup and sent = $20 fee to cover graphic designers time
Refund is requested after artwork is approved/order in production = If your order has already been produced a refund is not available. We will assist in offering a discounted remake price if you need your order remade with different personalisation details. This is also the case if artwork is approved incorrectly and production commences.
Refund of payments - If a payment is made by Bank transfer there are no fees involved for Transfer X as the seller so the full amount is refunded.
Paypal refunds the sellers fees to Transfer X if a refund is processed so the full amount is refunded.
Refunds being processed for orders paid with ZipPay may have the transaction fee removed from the refund amount as ZipPay does not refund this amount to Transfer X. This may vary from 8%-10% of the order value depending on the total order value.